Welcome to Pet Essentials Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products designed for your beloved pets.

By accessing and shopping at playfulpupgear.com, you accept these terms in full. If you disagree with any part, please refrain from using our website.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you limited license to access and make personal use of this website for pet product purchases. This license does not include any resale or commercial use.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. Unauthorized use may violate copyright and trademark laws.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our pet products (from anxiety solutions to automatic feeders and stylish accessories). However, we don’t warrant that descriptions are complete or error-free.

2.2 Product Availability

All orders are subject to product availability. We may limit quantities and correct errors in pricing or descriptions at our discretion.

2.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Canned Food
  • Biscuits, Cookies & Bakery Treats
  • Bones, Bully Sticks & Chews
  • Opened/used Chew Toys
  • Opened Cleaning Supplies

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. All orders are processed within 1-2 business days.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors at any time before accepting your order.

4. Shipping Policy

4.1 Shipping Options

We offer:

  • Standard Shipping ($12.95): DHL or FedEx, 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, 15-25 business days after shipment
Note: We currently ship worldwide except to certain remote areas and parts of Asia.

4.2 Delivery

Delivery times are estimates only. We’re not liable for delays caused by carriers or unforeseen circumstances.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

  • Unused with original packaging
  • All tags attached
  • Accompanied by proof of purchase

5.2 Return Process

Contact us at [email protected] for return authorization before sending items to:

2075 Goldcliff Circle, MILWAUKEE, WI 53201, US

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your account information.

6.2 Accurate Information

You must provide current, complete, and accurate purchase and account information.

6.3 Prohibited Uses

You agree not to:

  • Use our products for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with other customers’ enjoyment of our services

7. Limitation of Liability

Pet Essentials Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website.

Our total liability for any claim related to our products or services shall not exceed the amount you paid for the product.

8. Governing Law

These Terms shall be governed by the laws of Wisconsin, USA, without regard to conflict of law principles.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance.

10. Contact Information

For questions about these Terms, contact us at:

Pet Essentials Shop
2075 Goldcliff Circle
MILWAUKEE, WI 53201, US
Email: [email protected]

Last Updated: [Insert Date]