Privacy Policy

At Pet Essentials Shop (“we”, “us”, or “our”), operating the website playfulpupgear.com, we value the trust our pet parents place in us when shopping for their furry family members. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information to provide better services to all our customers while ensuring a secure shopping experience for pet essentials:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our encrypted system), and phone number.
• Browsing Information: We collect data about how you interact with our website, including pages visited, products viewed (like anxiety-calming solutions or automatic feeders), and items added to your cart.
• Device Information: We may collect information about the device you use to access our site, including IP address, browser type, and operating system.

2. How We Use Your Information

Your information helps us create a personalized shopping experience for pet parents:

• Process your orders for pet products like bandanas, chew toys, or calming solutions
• Provide customer support for inquiries about products or payment issues
• Improve our website and product offerings based on browsing behavior
• Send order confirmations and shipping updates (we’ll never spam you!)
• Detect and prevent fraud to keep your transactions secure
• Comply with legal obligations related to international shipping

3. Data Sharing & Disclosure

We treat your information like we’d want our own pets treated – with care and respect:

• Service Providers: We may share information with trusted third parties who help us operate our website, process payments (like Visa, MasterCard, or PayPal), fulfill orders, or provide customer service.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.
• We never sell your personal information to third-party marketers.

4. Data Storage & Security

We implement security measures designed to protect your information:

• All payment transactions are encrypted using SSL technology
• We never store complete credit card details on our servers
• Regular security audits of our systems
• Access to personal information is limited to authorized personnel

While we strive to protect your information, no electronic transmission or storage is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights & Choices

As a valued customer, you have certain rights regarding your personal information:

• Access & Correction: You may review and update your account information at any time
• Marketing Communications: You can opt-out of promotional emails by clicking “unsubscribe”
• Account Deletion: You may request deletion of your account by contacting us
• Data Portability: You may request a copy of your personal data in a structured format

6. Cookies & Tracking Technologies

Like most pet-friendly websites, we use cookies to enhance your shopping experience:

• Essential Cookies: Necessary for site functionality, like remembering items in your cart
• Analytics Cookies: Help us understand how customers use our site (e.g., which pet products are most popular)
• Marketing Cookies: Allow us to show you relevant products (like matching bandanas to your pup’s favorite treats)

You can control cookies through your browser settings, but disabling them may affect site functionality.

7. International Data Transfers

As we serve customers worldwide (except some remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during these transfers.

8. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices. We’ll notify you of significant changes by posting the new policy on our site with an updated “Last Updated” date.